Delivery & Returns policy

Terms and conditions of sale

The following terms and conditions apply to all orders for the purchase of goods from the MAG online shop.

Our contract
If you place an order online to purchase a product from MAG we will send you an email confirming receipt of your order and containing the details of your order.

Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract.

Description of the products
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening, a carefully selected alternative may be sent or a refund may be given.

Orders delivered to UK addresses will be charged at £1.00 per order and sent by Royal Mail.

Orders delivered to addresses outside the UK will be charged at £1.00 and sent by Airmail.

All orders will be dispatched within 14 working days of receiving your order.

Special delivery options can be made available. Please contact before placing your order and we will advise if special delivery is possible on your order.

Please note: Delivery is by Royal Mail or Airmail, therefore MAG cannot be held responsible for delays caused by the postal system. If your goods fail to arrive, please contact We cannot issue a refund where goods are lost by third parties.

Cancellation and Returns

MAG Global Gifts are counted as donations so our returns policy does not apply and we are unable to issue refunds.

If you wish to contact us about returns or to make a complaint, contact


When submitting your order you agree to NAG using your personal data as specified. We’d like to keep you updated on how your donations make a difference, our projects and fundraising activities by post. If you would prefer not to receive this information, or for further details please call 0161 236 4311 or email For further information on privacy and security please see MAG’s Privacy Policy.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).

If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts. MAG’s VAT registration number is GB698060109.